Privacy Policy

This policy explains what personal information TradeWeb Solutions collects, why we collect it, and what you can do about it. It covers our website, our advertising on Facebook and Instagram, and the way we contact people who ask us for a website mockup or a quote.

1. Who we are

TradeWeb Solutions is a sole trader business based at 1 The Marsh, Leigh, Sherborne, Dorset, DT9 6JE, United Kingdom. We are the data controller for the information described in this policy.

• Email: info@tradewebsolutions.co.uk
• Phone: 07888 297101

2. Lead forms on Facebook and Instagram

We advertise on Facebook and Instagram. Some of our adverts contain a form (Meta calls these "instant forms") that you can fill in without leaving the app. If you submit one of those forms, we receive the information you entered.

What we collect from a lead form

• Your name, phone number and email address (Meta may pre-fill these from your profile; you can edit them before submitting)
• Your trade
• Whether you currently have a website
• When you would want a website live
• The town or postcode you work in
• Whether you ticked the box agreeing to marketing messages

How that data reaches us

When you submit the form, Meta Platforms Ireland Limited holds your submission and passes it to us through their advertising tools. For data submitted through these forms, Meta and TradeWeb Solutions are each independent controllers of the data we hold. Meta's own handling of your data is governed by the Meta Privacy Policy. Meta retains lead form submissions for up to 90 days; we download them into our own customer system, which is where we keep them after that.

3. Information we collect elsewhere

• Our website forms. The same details as above, when you ask for a mockup or a quote on tradewebsolutions.co.uk.
• Phone and email. Notes from our conversations with you, such as what you want from a website and which package you were interested in.
• Publicly available business information. Business name, address, phone number, website and public reviews, from sources such as Google Maps listings, used to prepare a mockup and to contact businesses about our services.
• Payments. If you buy from us, Stripe processes your card details. We never see or store your full card number. We keep a record of the payment, the amount and the package.
• Website analytics and advertising pixels. See section 8.

4. Why we use your information, and our lawful basis

• To contact you about the mockup or quote you asked for — because you asked us to, and because it is in our legitimate interests to respond to an enquiry. This includes the phone call, the confirmation text and email, meeting reminders and the follow-up messages about your enquiry.
• To prepare and show you a website mockup — legitimate interests (responding to your enquiry).
• To send you marketing messages about our other services or offers — only where you have given consent by ticking the box on the form, or where you are an existing customer and the message is about similar services (the "soft opt-in"). You can withdraw consent at any time.
• To deliver a website you have bought, take payment and support it — performance of our contract with you.
• To keep records for tax, accounting and dispute purposes — legal obligation and legitimate interests.
• To measure and improve our advertising — legitimate interests, and consent where cookies or similar technologies require it.

5. Marketing messages and how to stop them

Every marketing text we send identifies TradeWeb Solutions and tells you how to stop. You can opt out at any time by:

• replying STOP to any text message;
• clicking the unsubscribe link in any marketing email; or
• emailing info@tradewebsolutions.co.uk or calling 07888 297101.

We action opt-outs without delay and add your details to a suppression list so you are not contacted again by mistake. Messages that are purely about something you asked for — for example confirming an appointment you booked — are not marketing and may still be sent while your enquiry is open.

6. Who we share your information with

We do not sell your personal data. We share it only with the service providers we use to run the business, who act on our instructions:

• Meta Platforms Ireland Limited — advertising and lead forms
• Supabase — our customer database
• Netlify — website and application hosting
• Twilio — text messages
• Resend and Zoho Mail — email
• Make.com — moving lead data between the systems above
• Stripe — payments
• Our contracted sales and design staff — so they can contact you and build your site

Some of these providers are based outside the UK. Where personal data is transferred outside the UK, it is protected by appropriate safeguards such as the UK International Data Transfer Addendum or an adequacy decision.

7. How long we keep it

• Enquiries that do not become customers: up to 12 months from your last contact with us, then deleted.
• Customers: for the life of the contract and 6 years afterwards, for tax and legal record-keeping.
• Opt-out records: kept indefinitely, because we need them to make sure we do not contact you again.
• Lead form data held by Meta: deleted by Meta after 90 days.

8. Cookies, pixels and tracking

Our website uses the Meta Pixel and similar advertising tools to measure which adverts lead to enquiries and to show relevant adverts to people who have visited our site. These technologies set cookies or similar identifiers in your browser. Where consent is required, we ask for it through our cookie banner, and you can change your choice at any time. You can also block cookies in your browser settings and opt out of personalised advertising in your Meta ad preferences.

9. Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal data we hold about you;
• have inaccurate data corrected;
• have your data deleted;
• object to or restrict how we use it, including objecting to direct marketing at any time;
• withdraw consent where we rely on it; and
• ask for your data in a portable format.

To exercise any of these, email info@tradewebsolutions.co.uk. We will respond within one month.

10. Security

Your data is held in access-controlled systems protected by passwords and, where available, two-factor authentication. Only people who need access to do their job have it. Payment card details are handled entirely by Stripe and never stored by us.

11. Changes to this policy

If we change how we use personal data we will update this page and change the date at the top.